Category
strategy
9 posts
Churn Is a Contract-Design Problem
MSP churn gets blamed on service. Most of the leak is designed in at signing. The contract terms that keep clients, and the truth about churn benchmarks.
The Growth Engine Moved
Existing-account expansion just jumped to the #2 MSP growth driver. What a new client costs, why most MSPs do not measure their own retention, and how to build the expansion motion.
Black-Box AI Won't Survive Client Diligence
Explainability is becoming a sales objection, not a compliance checkbox. How MSPs turn AI transparency into a competitive wedge in deals.
The First Public AI-Model Breach Will Reprice Every MSP
The breaches have already happened quietly. When one goes public at scale, clients will treat AI like critical infrastructure, and MSPs that pre-built governance offerings will own the conversation.
Vertical Specialization Is the Cheapest Multiple Expansion Available
Healthcare, legal, and financial-services MSPs command valuation premiums. How to verticalize an existing generalist book without rebuilding delivery.
The Revenue Architecture Problem Nobody Talks About
PE-backed services companies have sales teams but no revenue system. Here is what real revenue architecture looks like and why it matters.
What PE Operating Partners Get Wrong About AI in Portfolio Companies
PE firms push AI as cost-cutting. Smart operators deploy it to amplify existing expertise instead.
The First 90 Days as CRO at a PE-Backed Company
A practical playbook for diagnostic, design, and execution phases when stepping into revenue leadership at PE-backed services businesses.
Building an M&A Practice Inside a Services Company
How services companies can develop internal M&A capability and combine organic revenue excellence with strategic acquisitions.