October 8, 2026

Your Liability Cap Does Not Cover the Sales Pitch

The liability cap in a managed services agreement limits what an MSP owes for bad work. It does not reliably limit what the MSP owes for a false statement made to win the deal. Eight court rulings across backup, software projects, cloud software, website builds, demos and security monitoring show the split, and seven checks tell an owner where the exposure sits.

September 16, 2026

The Six Partnerships an MSP Runs On

An MSP resells someone's software, subcontracts someone's labor, gets clients from someone's referrals, sells through someone's marketplace, and is owned by someone's fund, and no industry survey measures any of it. A guide to the six partnership types: what each gives, what each costs, who is doing it, what can go wrong, and the six questions for the owner's next operating review.

September 15, 2026

The Compliance Practice Nobody Bills For

Four in ten MSPs offer compliance and fewer than one in ten count it as revenue. A guide to building the practice as a real line: what it sells, who buys it, how it is priced, who runs it, what the frameworks require in 2026, whether AI governance belongs in it, and what a buyer of the MSP pays for it.

September 14, 2026

Rent the SOC, Build It, or Buy It

Most MSPs sell security. Far fewer run the room where alerts get read at three in the morning. For a private equity owner there are three doors to that capability, rent, build, or buy, and the years left on the hold should pick the door.

September 11, 2026

What Private Equity Looks for When It Buys an MSP

The scorecard a private equity platform runs on an MSP, line by line, with the published number behind each line: deal activity, size floors, recurring revenue and contract terms, margin, growth, client concentration, owner dependency, security posture, the premiums and discounts in turns of EBITDA, deal structure, and how long the process takes.

September 10, 2026

Send Us the Procedure

A private equity buyer's diligence team asks an MSP for six written procedures because each one tests whether the revenue survives the transfer of the people. Here is the list, what each document proves, and what the owner should do with it before the diligence team arrives.

Intelligence

Real-Time Competitor Intelligence Dashboard

Designed and deployed a competitive intelligence platform tracking 66+ competitors across the managed services landscape: automated news monitoring, executive profiles, battlecards, and watchlists on Cloudflare edge infrastructure with near-zero operational cost.

Revenue Operations

Partner Intelligence Dashboard with Live API Integration

Built an automated partner intelligence system integrating ConnectWise Manage API data with a four-layer override hierarchy: pulling live operational data, computing risk scores, preserving agreement terms, and layering manual overrides into a single unified dashboard.

Revenue Operations

Pipeline Intelligence Report with CRM Integration

Built a live pipeline reporting tool integrating HubSpot CRM data with director-level commentary: stage visualization, deal urgency scoring, weighted forecasting, and a collaborative annotation layer backed by D1, all deployed on Cloudflare Workers.